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What to Put in a Customer Contract

A short, clear customer contract prevents most payment and scope disputes before they start.

Scope of work

Describe what you will deliver, when, and what is not included. Vague scope is the most common source of disputes.

Price and payment terms

State the price, when invoices are due, any deposit, and what happens if the client pays late.

Changes and extra work

Explain how changes are requested and priced so that extra work does not become unpaid work.

Termination

Say how either side can end the agreement and what the client owes for work already done.

Liability, ownership, and confidentiality

Consider limiting your liability, stating who owns the finished work, and protecting confidential information.

Resolving disputes

Decide in advance how disagreements are handled, for example negotiation first, then mediation, and which law applies.

When to call a lawyer: Call a lawyer when a contract is large, long-term, or written on the other side’s form.

This guide is general information, not legal advice for your situation.

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